Standard Home Visit
Includes travel in the standard service area and up to 60 minutes of troubleshooting or hands-on support.
Service & Pricing Guide
Clear pricing.
Professional local support.
Straightforward pricing for home users, home offices, and small businesses. Choose a section below or view the original two-page pricing guide.
Residential & Home Office
Small Business IT Support
Prices effective August 2026 · Prices subject to change
Residential & Home Office
Friendly tech support that comes to you.
Standard flat-rate services below include normal on-site service within the standard service area unless noted.
Core Support
Additional On-Site Time
Billed only when needed after the first hour.
Remote Support
Secure remote troubleshooting for software, settings, email, and many common issues.
Remote - Additional Time
After the first 30 minutes.
Popular Flat-Rate Services
PC Tune-Up & Cleanup
Performance cleanup, updates, startup review, storage cleanup, and basic health check.
Virus & Malware Removal
Malware cleanup, browser cleanup, security review, and post-cleanup checks.
Windows / OS Repair or Reinstall
Operating-system repair or clean reinstall. Data backup/transfer may be extra.
New Computer Setup
Updates, account setup, essential configuration, basic security, and ready-to-use handoff.
New PC Setup + Data Transfer
New computer setup plus transfer of up to 250GB from a working source device.
Data Transfer - Up to 250GB
Files, photos, and documents moved between working devices/drives.
Data Transfer - 250GB to 1TB
Larger standard transfer between working devices/drives.
Printer Setup / Troubleshooting
Connect printer, drivers/software, test print/scan, and basic troubleshooting.
Wi-Fi / Router Setup
Router configuration, device connection, security settings, and basic coverage optimization.
Hardware Installation / Upgrade
Simple internal hardware installation. Parts not included.
SSD Upgrade + Data Clone
Install SSD and clone a readable existing drive. SSD not included.
Backup Setup
Configure a local or cloud backup solution and verify basic operation.
Email / Account / MFA Setup
Email setup, account recovery assistance, multi-factor authentication, and sync help.
Security Checkup & Hardening
Updates, account security, browser/security settings, MFA review, and practical recommendations.
Personal Tech Training
Patient one-on-one help with computers, phones, tablets, streaming, or everyday tech.
Data Recovery Attempt
Logical recovery from readable or partially readable storage. Advanced recovery quoted separately.
Travel
Standard travel is included within 25 road miles of the standard service area. 26-40 miles: +$25. Beyond 40 miles: quoted before scheduling.
Small Business IT Support
Flexible support without a big MSP contract.
Support for offices, home-based businesses, and growing teams. One-off projects, troubleshooting, and recurring support are available.
Business Service Rates
On-Site Business IT Support
Workstations, software, printers, Microsoft 365, vendor coordination, networking, troubleshooting, and general IT support.
Remote Business Support
Remote help desk and administration for issues that do not require an on-site visit.
After-Hours / Priority Support
Evening, weekend, or urgent service when available.
New Workstation Setup
PC setup, updates, business apps, account sign-in, baseline security, and peripheral setup.
Employee Onboarding / Offboarding
User/account setup or removal, email/M365 access changes, workstation prep, and access checklist.
Microsoft 365 / Email Administration
Mailbox, licensing, MFA, shared mailboxes, user settings, troubleshooting, and common admin tasks.
Business Network / Wi-Fi Support
Router, switch, access point, connectivity, performance, and basic network troubleshooting.
Printer / Scanner Deployment
Business printer/scanner setup, drivers, shared access, scan-to-email/folder basics, and testing.
Security & Backup Health Check
Baseline review of updates, endpoint protection, MFA, backups, and common security gaps.
Office / Network Projects
Moves, multi-device rollouts, network upgrades, migrations, backup projects, and larger installations.
Prepaid & Recurring Options
5-Hour Support Block
Prepaid business support hours. Good for recurring help without a monthly contract. Valid 90 days.
10-Hour Support Block
Best value for small offices that need regular help. Valid 90 days.
Managed / Recurring Support
Monitoring, maintenance, recurring help desk, backup/security support, and custom service plans.
Pricing Notes
Flat-rate services assume a standard single-device job with functioning hardware and normal access. Parts, replacement hardware, software licenses, subscriptions, specialty cables, shipping, sales tax, and third-party fees are additional unless specifically stated. If a job is more complex than the standard scope, you will receive an estimate and approval request before additional work is performed. Data recovery is best-effort and cannot be guaranteed.
Need help?
Schedule your service.
Call or email Lowcountry Help Desk and tell us what you need help with.